This policy applies to early enrollment and purchases of How to Make Chocolate at Home from Chocolate Alchemy, LLC, doing business as Chocolate Alchemy. It takes effect upon publication and applies to purchases made on or after that date.

Early enrollment

Early enrollment is a presale purchase: you pay for the course before course access begins. The course access date will be stated on the enrollment page and at checkout. Purchasing early enrollment does not provide immediate access to the course videos.

Changes to the release date

If we miss the promised course access date, your enrollment will carry forward to the revised release date. We will notify you by email of the delay and the revised date.

A delay does not automatically qualify for a discretionary refund. If a substantial delay occurs and you request a refund, we will review your request on a case-by-case basis. This does not limit any refund or cancellation rights required by applicable law.

If we cannot deliver the course

If we cannot complete or deliver the course, we will provide a full refund of the amount you paid for the course.

Cancellations and satisfaction guarantees

Early enrollment is a commitment to purchase future course access. We do not offer discretionary cancellations or refunds simply because you change your mind before the course is released, except as described in this policy or required by applicable law.

We do not offer a general satisfaction or money-back guarantee. This does not affect your rights if the course is not supplied as promised or if applicable law requires a remedy.

Duplicate purchases and access problems

If you accidentally purchase the course more than once, contact us. We review duplicate-purchase refund requests case by case.

If you cannot sign in or play the course videos, contact us so we can investigate the problem. Technical-access issues do not remove any rights or remedies you have under applicable law.

Requesting help or a refund

Email support@howtomakechocolateathome.com with the email address used for your purchase, your order number if available, and a description of the issue. For a refund request related to a substantial delay, explain why you are requesting a refund.

Do not include your password or full payment-card details.

Your consumer rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited. Where applicable law gives you a right to cancel, receive a refund, or obtain another remedy, that right takes precedence over our discretionary refund policy.